Expertise built on experience
Insurers/MCOs General Information
Our experience has given us the expertise to navigate a complex healthcare system for our patients, physicians, case managers, home health agencies and other referral sources.
At National Rehab (NR), we have a team of insurance specialists that understand the complexities of the health insurance landscape. Our knowledgeable product specialist team works on a daily basis with hundreds of private health insurers. In addition, we also understand complexities and requirements of dealing with Medicare and Medicaid. NR strictly adheres to Medicare, Medicaid and managed care plans' guidelines. For example, patients can receive either two-week or 30 day supplies of products. This allows for greater flexibility in their treatment plan and manages product utilization.
With fast, efficient and empathetic service, patients and healthcare professionals have peace-of-mind knowing they truly have a partner that puts their needs first. NR is accredited by the Accreditation Commission for Health Care (ACHC) and The American Board for Certification in Orthotics, Prosthetics and Pedorthics (ABC).
A prime example of how committed we are to patient care and service is our commitment to patients with the rare disease Epidermolysis Bullosa (EB). Our committed customer service, insurance and clinical staff works directly with more than 300 EB families nationwide to help them receive products and treatments for this devastating disease.
Health insurers and managed care organizations that work with NR understand the benefits of working with a specialty provider that is a true partner in patient care. Learn more about the benefits of choosing National Rehab as your healthcare partner.
Ease of doing business
- We have experienced insurance specialists on staff.
- NR has one Federal Tax Identification Number and one remittance address.
- All of NR’s shipments are in accordance with the patient’s insurance benefit, and initial orders ship within 24 hours at no cost to the patient or the health plan.
- Each order is reviewed for qualification, benefits are verified and authorization obtained by NR staff prior to shipment.
- There is no auto-ship process; each order is called or faxed by a patient, caregiver or healthcare provider.
Superior customer service
- NR offers free overnight shipping on initial orders.1
- We have the ability to ship products to your entire service area.
- In some cases, Saturday delivery is available.2
- Our staff is knowledgeable, friendly and accommodating.
- NR provides a variety of ordering options (phone, fax and web) allowing physicians and other referral sources to select which methods work best for their office and staff.
Best-in-class products
- NR is brand neutral and provides hundreds of supplies in six core categories including wound care, urological, ostomy, incontinence, lymphedema and orthopedic.
- Our team is constantly evaluating and adding products that illustrate positive patient outcomes and save insurers both time and money.
- We have established relationships with all major manufacturers.
- We continually provide the latest product information and treatment protocols to healthcare providers.
Insurance expertise
- NR has an experienced team that works with hundreds of private insurers.
- NR is a fully participating Medicare provider.
- We strictly adhere to Medicare, Medicaid and managed care plans' guidelines.
- Electronic claims processing is available.
- NR provides patients access to two full-time Wound, Ostomy and Continence Nurses (WOCNs).
To learn more about National Rehab’s insurance expertise call 1-800-451-6510 from 8:30 a.m. to 5:00 p.m. Mondays through Fridays to speak with one of our specialists.
1 Overnight shipping is contingent upon receiving product authorization from the insurance provider and does not apply to incontinence products, orthopedic bracings or orthotics.
2 Not available in all states or regions serviced by National Rehab.
